Refund policy

Damages and issues
Please inspect your order upon delivery and contact us immediately if an item is defective, damaged or incorrect. This allows us to assess the issue and resolve it.

Exceptions / non-returnable items
Certain types of items cannot be returned. These include perishable goods (such as certain food products, flowers and plants), custom-made products (such as special orders or personalised items), and personal care or hygiene products (such as cosmetics).

Please contact us at customercare@candy2000.com if you have any questions or concerns about a specific item.

Exchanges
The fastest way to receive the item you want is to return the item you received and, once the return has been accepted, place a new order for the replacement item.

European Union 14-day right of withdrawal
Unless any of the exceptions mentioned above apply, you have the right to cancel or return an order delivered within the European Union within 14 days, for any reason and without having to provide an explanation.

To be eligible for a return, the item must be in the same condition as when you received it, unused or unworn, with any tags still attached, and in its original packaging. You will also need the receipt or other proof of purchase.

Refunds
We will notify you once we have received and inspected your return and let you know whether the refund has been approved.

If approved, the refund will be issued automatically to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at customercare@candy2000.com.