Terms and conditions of sale and delivery
Updated September 11, 2026
1. Scope and contracting parties
These terms and conditions of sale and delivery apply to orders and purchases made in the online store maintained by Urjalan Makeistukku Oy at the address urjalanmakeistukku.fi.
The seller and contracting party for the online store is:
Urjalan Makeistukku Oy
Business ID: 0904552-0
Turunväylä 52
31760 Urjala
Finland
Mandatory provisions of applicable consumer protection legislation apply to consumer customers.
By placing an order in the online store, the customer accepts the terms and conditions of sale and delivery in effect at the time of the order.
2. Online store and Shopify platform
The online store operates on the Shopify platform. Shopify provides the technical platform for the online store and processes the data of online store users and customers to implement the online store and related services.
Shopify may also process data to provide and develop services based on the customer's interaction with this online store, other Shopify merchants, and Shopify's services. To provide the services, data may be transmitted to Shopify and other service providers, who may also process data outside the EU or EEA area.
The processing of personal data, the Shopify Network Intelligence feature, and the customer's data protection rights are described in more detail in the online store's privacy policy.
3. Ordering and formation of contract
The customer places an order by adding the desired products to the shopping cart, providing the information required for delivery, selecting an available delivery and payment method, and confirming the order at the online store checkout.
Before confirming the order, the customer must check the order content, contact information, delivery details, total price, and other information related to the order.
The order becomes binding on the customer when the customer confirms the order at the online store checkout. Urjalan Makeistukku Oy confirms the order by sending an order confirmation to the customer via email.
The customer must check the details in the order confirmation and notify customer service of any errors as soon as possible.
After the order is confirmed, changing the order may not be possible, as the processing and picking of the order may begin immediately.
4. Prices and product information
The prices of the products stated in the online store include the applicable value-added tax, unless otherwise stated. Product prices do not include delivery costs, unless otherwise stated.
The total price of the order, including any delivery costs and other charges related to the order, is stated to the customer at the online store checkout before the order is confirmed.
Payments are made in euros.
Urjalan Makeistukku Oy reserves the right to change product prices, delivery costs, and other prices stated in the online store. Changes do not affect orders confirmed before the price change.
Prices, offers, and selections in the online store and the Urjalan Makeistukku physical store may differ.
We strive to keep the online store's product information, prices, and availability information accurate and up to date. However, errors may occur in the online store. If there is an obvious error in a product or its price, Urjalan Makeistukku Oy is not obligated to supply the product at the incorrect price if the customer should have reasonably understood the price to be incorrect. In such a situation, we will contact the customer, and the customer has the option to accept the corrected price or cancel the product or order in question.
5. Payment
The customer pays for the order at the online store checkout using an available payment method of their choice.
The payment methods available in the online store may vary depending on, for example, the customer, the value of the order, and the chosen delivery method. Up-to-date payment methods and any payment-method-specific costs are indicated at the checkout before the order is confirmed.
External payment service providers are used in the processing of payments. The payment service provider may set its own conditions for the chosen payment method and, for example, make a credit decision when the payment method includes credit or invoicing.
An agreement regarding the payment method may be formed between the customer and the payment service provider. In such cases, the payment service provider is responsible for its own payment service and related customer service in accordance with its own terms.
Urjalan Makeistukku Oy is responsible for its obligations to the customer regarding the sale of products and the delivery of the order in accordance with applicable legislation.
6. Delivery area
We ship orders from the urjalanmakeistukku.fi online store only to delivery addresses located in mainland Finland.
We do not ship orders to the Åland Islands.
7. Delivery methods and delivery costs
The customer selects a suitable option from the delivery methods available at the online store checkout for the order.
The available delivery methods and delivery costs may vary based on, for example, the size, weight, and content of the order, and the delivery address. The final delivery costs for the order are indicated at the checkout before the order is confirmed.
If necessary, Urjalan Makeistukku Oy may use a carrier or delivery method other than the one indicated at the checkout if this is necessary due to the size or weight of the order or another reason related to the delivery. The change will not result in higher delivery costs for the customer than those stated at the checkout and will not substantially impair the delivery service promised to the customer.
The online store may also offer free pickup from the Urjalan Makeistukku store. The customer will be notified separately when the order is ready for pickup.
8. Delivery time and pre-order products
Orders are processed and shipped as quickly as possible. The typical delivery time is approximately 1–7 business days from the confirmation of the order.
The stated delivery time is an estimate, unless a different delivery time is specifically indicated for a certain product or delivery method.
If the order contains a pre-order product or another product for which a longer-than-usual delivery time has been stated, the entire order will, in principle, be delivered in one shipment only when all products in the order are available for delivery.
The stated availability or delivery time for a pre-order product is an estimate and may change for reasons beyond the control of Urjalan Makeistukku Oy. If a pre-order product cannot ultimately be delivered, Urjalan Makeistukku Oy may choose not to deliver the product and will refund the amount paid for the product to the customer.
The delivery time may be affected by, for example, the size of the order, product availability, seasons, an exceptionally large order volume, and the operations of the carrier. Minor standard delivery delays may not necessarily be communicated to the customer separately.
9. Product availability and out-of-stock products
We strive to keep the product availability information in the online store as up to date as possible. However, in exceptional cases, errors may occur in stock levels due to, for example, simultaneous orders, the updating of stock levels, or other technical reasons.
If an ordered product is out of stock and cannot be delivered within a reasonable time, Urjalan Makeistukku Oy may choose not to deliver the product and will refund the amount paid for the product to the customer or replace the product with a similar one.
The unavailability of a single product will not, in principle, prevent the delivery of other products in the order.
10. Changing and cancelling an order before delivery
Order processing and picking may begin shortly after the order is confirmed. Therefore, it may no longer be possible to change the contents, delivery method, or delivery details of a confirmed order.
If the customer wishes to change the order before it is shipped, they must contact Urjalan Makeistukku customer service as soon as possible. We will strive to implement the change if the order's processing stage still permits it.
A consumer customer may also make the cancellation notice referred to in section 11 before the goods are delivered. If the order has already been shipped, it may no longer be possible to stop the delivery.
Merely failing to pick up the shipment or refusing to accept it does not, as such, constitute a cancellation notice in accordance with the Consumer Protection Act.
11. Consumer's 14-day right of cancellation
The consumer customer has the right under the Consumer Protection Act to cancel an order made in the online store within 14 days of receiving the goods or the final part of the delivery, unless the right of cancellation is limited by law.
Cancellation must be notified to Urjalan Makeistukku Oy before the cancellation period expires. The customer can make the cancellation notice via the electronic cancellation function in the online store or in another unequivocal manner, for example by email to asiakaspalvelu@urjalanmakeistukku.fi.
A confirmation of the cancellation notice made via the electronic cancellation function will be sent to the customer on a durable medium without undue delay.
The cancellation notice must clearly indicate the order or products being cancelled as well as the information necessary to identify the customer.
The statutory restrictions related to the right of cancellation are described in the following section.
12. Restrictions on the right of cancellation
There is no right of cancellation for products delivered in sealed packaging that cannot be returned for health or hygiene reasons after the seal or other equivalent protection has been opened.
If a product does not have a right of cancellation by law, this will be indicated in connection with the product before the order is placed.
13. Returning products
A customer exercising their right of cancellation must return the products without undue delay and no later than 14 days after giving notice of cancellation.
Products to be returned must be carefully packed for shipping. The customer is entitled to examine the product and check its features in the same way as they would in a store. If the product has been handled more than is necessary to determine its nature, features, and functionality, the customer is responsible for any resulting decrease in the product's value.
Urjalan Makeistukku Oy offers free customer returns to consumer customers in mainland Finland in the following ways:
Posti
Customer return ID: 637362
Return address:
Urjalan Makeistukku Oy
Peltorinteentie 12
31760 Urjala
PostNord
The return code required for a PostNord return can be obtained from Urjalan Makeistukku customer service.
The customer must use the customer return method specified by Urjalan Makeistukku Oy to receive free return shipping. If the customer chooses another return method, they are responsible for the resulting costs.
The return must include or be accompanied by sufficient information to identify the order and the customer.
For questions related to returns, you can contact customer service by email at asiakaspalvelu@urjalanmakeistukku.fi or by phone at 010 209 8000 on weekdays from 8:00 a.m. to 3:00 p.m.
14. Refunding payments
When a consumer cancels an order in accordance with their right of cancellation, Urjalan Makeistukku Oy will refund the payments received from the customer, including the standard delivery costs charged for delivering the order, without undue delay and no later than 14 days from the receipt of the cancellation notice.
If the customer has chosen a delivery method more expensive than the cheapest standard delivery method offered by Urjalan Makeistukku Oy, additional delivery costs do not need to be refunded.
Urjalan Makeistukku Oy may withhold the refund until the returned products have been received or the customer has provided proof of having sent the products back, whichever occurs first.
Payments will be refunded using the same payment method the customer used in the original payment transaction, unless otherwise explicitly agreed with the customer. The customer will not incur any additional costs as a result of the refund.
If the cancellation only concerns part of the order, the original delivery costs will not be refunded to the extent that the same delivery costs would have been incurred even without the returned product.
If the value of the returned product has decreased as a result of handling that was not necessary to determine the nature, features, and functionality of the product, Urjalan Makeistukku Oy may deduct an amount corresponding to the decrease in value from the amount to be refunded to the customer in accordance with applicable legislation.
15. Unclaimed shipments
Failing to pick up a shipment or refusing to accept it does not, as such, constitute a cancellation notice in accordance with the Consumer Protection Act. If the customer wishes to cancel the order, they must make a cancellation notice in the manner described in these terms.
If a shipment is returned to Urjalan Makeistukku Oy after the customer has failed to pick it up without providing a proper cancellation notice, Urjalan Makeistukku Oy has the right to charge the customer for reasonable and actual delivery, return, and handling costs caused by the failure to pick up the order.
If the order has been paid in advance, these costs may be deducted from the amount to be refunded to the customer to the extent permitted by law.
If the customer wishes for an unclaimed order to be reshipped, new delivery costs may be charged to the customer for the new delivery.
16. Defective, damaged, and incorrectly delivered products
Urjalan Makeistukku Oy is responsible for product defects in accordance with the Consumer Protection Act.
The customer must inspect the delivery as soon as possible after receipt and notify us of any observed deficiencies, incorrect products, damage, or other defects without undue delay.
Complaints regarding food products, in particular, should preferably be made as soon as possible after discovering the defect. Storage, handling, temperature conditions, and the passage of time can affect the condition of the product and make it difficult to determine the cause and timing of the defect.
In connection with a complaint, the customer must provide the order number and describe the observed defect or damage as clearly as possible. The customer may be asked to provide photographs of the product, product packaging, date markings, batch information, shipping packaging, or transport damage to clarify the matter.
If the shipment or its outer packaging is clearly damaged during transport, the customer should, if possible, document the damage with photographs immediately upon receipt of the shipment.
The customer should not return a defective or incorrectly delivered product at their own expense before the return method has been agreed upon with Urjalan Makeistukku customer service.
17. Refusal of order
Urjalan Makeistukku Oy reserves the right not to accept or deliver an order for a valid reason. Such a reason may be, for example, the product being out of stock, an obvious price or product information error, suspected abuse or fraud, the customer providing incomplete or incorrect information, or another substantial reason preventing the processing or delivery of the order.
If an order that has already been paid for cannot be accepted or delivered, the amount paid by the customer will be refunded without undue delay.
18. Force majeure
Urjalan Makeistukku Oy is not responsible for any delay or failure to fulfill its obligations to the extent that it is caused by force majeure beyond the control of Urjalan Makeistukku Oy, which could not have been reasonably foreseen or whose consequences could not have been reasonably avoided or overcome.
Force majeure may be considered to include, for example, war, government orders, widespread industrial action, natural disasters, serious telecommunications or transport disruptions, or other exceptional events of similar impact.
Urjalan Makeistukku Oy will strive to inform the customer of the force majeure event and its estimated impact on the delivery without undue delay. Force majeure does not limit the rights of the consumer under mandatory legislation.
19. Limitation of liability
Urjalan Makeistukku Oy is responsible for product defects, delivery delays, and resulting damages in accordance with applicable mandatory legislation.
Urjalan Makeistukku Oy is not responsible for damages to the extent that the damage is caused by the customer's own actions, negligence, or use contrary to the product's instructions for use, handling, or storage.
Urjalan Makeistukku Oy is not responsible for disruptions in third-party services or systems that it could not reasonably influence, unless otherwise provided by mandatory legislation.
No limitation of liability in these terms of delivery limits the rights of the consumer under mandatory legislation.
20. Intellectual property rights
The content of the online store, such as text, images, graphics, logos, and other material, is the property of Urjalan Makeistukku Oy or its partners and is protected in accordance with applicable intellectual property legislation.
Copying, publishing, distributing, or any other commercial use of the content without the permission of the rights holder is prohibited, unless otherwise provided by mandatory legislation.
21. Applicable law and dispute resolution
These terms and conditions of sale and delivery, as well as the agreement between Urjalan Makeistukku Oy and the customer, are governed by Finnish law.
Any disputes shall primarily be resolved through negotiations between the customer and Urjalan Makeistukku Oy.
If the dispute cannot be resolved through negotiation, the consumer may refer the matter to the Consumer Disputes Board.
22. Amendment of terms and conditions of sale and delivery
Urjalan Makeistukku Oy reserves the right to amend these terms and conditions of sale and delivery.
Orders are subject to the terms and conditions of sale and delivery in force at the time the order was placed. Subsequent changes to the terms do not affect orders already placed.
23. Business customers
This section applies to businesses and organizations that place an order using a business ID (Y-tunnus) for their commercial or other operations.
Consumer protection legislation and the provisions of these terms concerning consumer customers do not apply to business customers to the extent that they are based on consumer protection legislation.
Business customers may use the payment methods available for business customers at the online store checkout. Credit and financing payment methods intended for consumers are not available to business customers.
For orders of at least 200 euros, a business customer may be offered the option to pay by invoice. The billing partner is Cash-In Consulting Oy, which is responsible for sending invoices and for services related to invoice reminders and debt collection.
The payment term for business customer invoices is 10 days net. The invoicing fee is 11.29 euros, including VAT. Invoices are delivered electronically.
Business customers do not have the 14-day right of withdrawal granted to consumers. The return or exchange of products or the cancellation of an order must be agreed upon in advance with Urjalan Makeistukku Oy.
The business customer must inspect the delivery immediately upon receipt and notify Urjalan Makeistukku Oy without undue delay of any defects, shortages, transport damage, or incorrectly delivered products.
In other respects, these terms and conditions of sale and delivery apply to business customer orders where applicable.
24. Contact information
For matters regarding orders, deliveries, returns, or complaints, the customer should contact Urjalan Makeistukku's customer service.
Urjalan Makeistukku Oy
Business ID: 0904552-0
Turunväylä 52
31760 Urjala
Finland
Customer service
Email: asiakaspalvelu@urjalanmakeistukku.fi
Phone: 010 209 8000
Weekdays 8:00 a.m.–3:00 p.m.
For inquiries regarding the processing of personal data and data protection rights: tietoturva@urjalanmakeistukku.fi.