At Godis247.se, online shopping is easy and secure! Your delivery will be sent with tracking via PostNord. Below, you can read our complete terms and conditions. Any questions? Contact our customer service, and we'll help you right away!

DELIVERY CONDITIONS

Order Confirmation Once we have received and confirmed your order, we will promptly send an order confirmation to your email address. It contains information about your order. Always check your confirmation and contact customer service immediately if you have any questions, and we will see if we can help you!

Delivery Orders from godis247.se are delivered only to Sweden. Shipping costs in Sweden are based on the weight of the shipment. The checkout calculates the final costs for your shopping cart.

Processing Time Unless otherwise stated, the items displayed here on Godis247.se are also in stock. Orders are processed Monday through Friday. We ship your order within 1-7 business days from the order date; for any deviations, please see information on the individual product. In case of delivery delays, you have the right to cancel the purchase. We reserve the right for items being out of stock and for any pricing errors. Read more about delivery options and delivery times in "Delivery and Shipping".

Transportation We send all packages from Finland with PostNord. If we receive packages back from PostNord that have not been collected, we reserve the right to charge you for all costs incurred in connection with such a return.

Directing packages to a pick-up point You can choose a pick-up point for your package yourself. Choosing a pick-up point is a free service.

Shipment Tracking When you provide your email address during the order, you will receive an order confirmation and shipment tracking code via email. You can track the shipment on the postnord.se website or via the PostNord mobile app.

Special cases We reserve the right to send small shipments as letters. We also reserve the right to send shipments exceeding the maximum dimensions for parcel lockers to the post office.

PAYMENT CONDITIONS

Prices All prices on Godis247.se are stated in SEK, including VAT. In the shopping cart, you can see the total price including all fees, VAT, shipping, and payment. Payment terms are specified in the shopping cart depending on the chosen payment method. The minimum order value in the webshop is 200 SEK.

Shipping terms are specified in the shopping cart depending on the chosen shipping method.

Once you have placed an approved order, you will receive an email confirmation. If you have not received an order confirmation within 30 minutes, please check that you have provided a correct email address.

Pick-up point The package is always delivered to the nearest pick-up point. As soon as the package has arrived at your pick-up point, PostNord will send you a notification, which you will need along with your ID to collect the package. You can also use your tracking number to collect your order.

Delivery delays Although we do our utmost to deliver what has been ordered within the promised time, errors can occur. If the delivery is delayed beyond what was promised, we ask you to contact us immediately so that we can investigate why the delivery is delayed. If you wish to cancel a delayed item, please contact customer service. Godis247.se is not responsible for any damage whatsoever resulting from an announced delivery time being exceeded. We will contact you if the delivery is delayed and it is important that you receive the item within a certain time.

Campaigns & Offers Our offers in our webshop are valid while supplies last or until an eventual end date stated. For promotional offers with a discount code, only one discount code can be used per purchase. It is therefore not possible to combine discount codes.

Payment with Svea

Invoice When paying by invoice, we collaborate with Svea Bank AB. To shop on invoice, you must provide your personal identification number or organization number. A prerequisite for shopping on invoice is, among other things, that you are registered in the Swedish population register and are over 18 years old. You must not have any payment remarks. All invoices are assigned by Godis247.se to Svea Bank AB. A standard credit check is performed after personal data has been submitted at checkout; in some cases, this means a credit report is taken. A copy of the credit report will then be sent to your home. The payment terms for the invoice are 14 days. In case of delayed payment, an agreed and legally stipulated reminder fee will be charged. Default interest will be charged at 2% per month. In case of non-payment, the invoice will be handed over for collection. Svea Invoice terms are available here.

Company Invoice The following text must be included in your terms of purchase for customers who shop as a company and choose payment via invoice ("company invoice"). Credit assessment: When applying for payment via company invoice, a standard credit assessment is performed, which may mean that a credit report is obtained. Payment terms: The due date and other terms for the company invoice are stated on the invoice. For invoice payments, payment must be received no later than 30 days from the invoice date (or the date stated on the invoice). In case of payment delay, a reminder fee of SEK 60 will be added, as well as default interest of 2% per month from the due date until full payment is made. Assignment: All company invoices will be assigned to Svea Bank AB, 556158‑7634 ("Svea Bank"). All payments related to the invoice must be made to Svea Bank. GDPR: When paying via company invoice, the invoice will be assigned to Svea Bank AB, and we will then share the corporate customer's personal data with Svea Bank. Svea Bank is the data controller for the claims we have assigned to Svea Bank. For detailed information on Svea Bank's processing of personal data, please read more in Svea's data protection information available at https://www.svea.com/dataskydd or contact Svea via mail 169 81 Solna, telephone 08‑514 931 13 or swp@svea.com. The data protection officer can be reached at privacy@svea.com.

Partial Payment Through our collaboration with Svea Bank AB, you can sign a credit account agreement and thereby pay for your purchase in installments. You choose the credit period by checking the campaign option that best suits you. The purchase can always be paid in full at any time before the due date. A standard credit check is performed after the personal data has been submitted at checkout; in some cases, this means a credit report is taken. A copy of the credit report will then be sent to your home. If you have any questions, you can call 08 – 514 931 13 for more detailed information. Example of effective interest rate for a purchase of SEK 10,000, term 12 months, 0% interest, setup fee SEK 195, invoice fee SEK 29: 10.55%. General terms and conditions Standardized European Consumer Credit Information (SECCI)

Card Payment by card takes place according to current rules for online payment in Sweden and the EU. We use Svea Bank AB's hosted PCI-DSS certified card payment solution. We accept the following cards: Visa, MasterCard. The money is reserved on your account at the time of order. All transactions are sent via SSL (Secure Sockets Layer) highly securely encrypted. No card numbers are saved. We use the latest security technology for online credit card payments, 3D-Secure – a standard developed by VISA and MasterCard with the intention of securely validating the consumer during online purchases.

Availability and inaccuracies We reserve the right to refuse or cancel your order at any time for a particular reason, including, but not limited to, product or service availability, error in product or service description or price, error in your order, or other reason.

We reserve the right to refuse or cancel your order if we suspect fraud or unauthorized or illegal transactions.

Complaint / Right of withdrawal / Cancellation

The recipient is responsible for checking that the delivery and products are undamaged upon receipt of the package. In case of any problems with packages or missing items, a written notice must be sent via our contact form within a reasonable time. The complaint period is 14 days after receipt of the goods.

To handle your case more quickly, we ask you to provide the following information:

Order number Invoice number Title of the products you wish to return. You can return your order via PostNord. Arrange the return with our customer service and request an address label for the return. Package the shipment carefully and attach the address label to the package. Then you can drop off the package at the nearest post office.

Through a refund, the amount is transferred back to the payment card used. The number of days from when the refund is initiated in the system until the customer has money in the account takes between 7 and 14 days.

Damaged goods When complaining about damaged goods, it is important that you send pictures of the damage to our support email at kundservice@godis247.se. Don't forget to include other information about your order (Order number, Invoice number) that can help us determine the cause of the damage.

Regarding cancellation If you wish to cancel, please inform our customer service first. You have the right to change your mind and cancel the item within fourteen (14) days. If you simply do not pick up the packages, it is not a cancellation. We do not refund shipping costs for orders that have not been picked up without explanation. You can only return unopened products. Remember that the product must be suitable for resale and be in its original packaging. We inspect all returns before we issue a refund.

Dispute Resolution We at Godis247.se always try to resolve disputes directly with our customers. If we nevertheless fail to reach a solution, you as a consumer have the opportunity to contact a local alternative dispute resolution board to submit your complaint. In the event of a dispute, Godis247.se will follow the recommendations of the National Board for Consumer Disputes.

Force Majeure Godis247.se is exempted from penalty for failure to fulfill a certain obligation under this agreement, if the failure is due to an exempting circumstance as below and the circumstance prevents, complicates or delays the fulfillment. As an exempting circumstance shall be considered, among other things, government action or omission, new or changed legislation, labor market conflict, blockade, fire, flood, sabotage, major accident or other type of natural disaster. Force majeure includes government decisions that negatively affect the market and products, e.g., restrictions in indication, warning texts, sales bans, etc., abnormal market decline, and if the company has been subjected to criminal activity that affects the business.

COMPANY INFORMATION

Godis247.se

Phone: +358 50 572 02 02 (in English) Email: kundservice@godis247.se (in English) Organization number: 0904552-0 VAT number: FI09045520 Facebook: facebook.com/godis247 Instagram: instagram.com/godis247.se

Head office Urjalan Makeistukku Oy Turunväylä 52

31760 URJALA FINLAND